Shipping policy

🚚 Shipping & Delivery Policy – Viveta Jewels

Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Custom or made‑to‑order jewellery may require additional time; customers will be notified accordingly.

Domestic Shipping (India)

  • Standard delivery within 4–7 business days via trusted courier partners.

  • Express shipping options are available at checkout for faster delivery.

  • Free shipping on all orders above ₹2,000.

International Shipping

  • We ship worldwide through reliable logistics providers.

  • Delivery timelines vary by destination, typically 7–14 business days.

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Order Tracking

  • Once shipped, customers receive a tracking number via email/SMS to monitor their package.

Delays

  • While we strive for timely delivery, unforeseen circumstances (weather, courier delays, customs clearance) may affect timelines.

  • Viveta Jewels is not liable for delays beyond our control, but we will assist in resolving issues promptly.

Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours with photos.

  • In case of lost shipments, we will coordinate with courier partners to resolve or replace the order